Shipping policy

Shipping Policy

At Miami Ice Co., we are committed to providing efficient and reliable shipping services. Please review our shipping policy below:

  1. Order Processing

    • In-stock items are processed and dispatched within 2-5 business days.

    • Production pieces and custom orders require 7-10 business days for manufacturing before shipment.

  2. Shipping Methods and Rates

    • We offer a variety of shipping options at checkout to accommodate your needs.

    • Shipping rates are calculated based on the destination, package weight, and chosen delivery method.

  3. Tracking Information

    • Once your order is shipped, you will receive an email with a tracking number to monitor the delivery status.

  4. Delivery Timeframes

    • Delivery times may vary depending on your location and the chosen shipping method.

    • Miami Ice Co. is not responsible for delays caused by third-party couriers, customs, or unforeseen circumstances such as weather or strikes.

  5. International Shipping

    • We offer international shipping to select countries. Additional duties, taxes, and customs fees may apply and are the responsibility of the customer.

  6. Lost or Stolen Packages

    • Miami Ice Co. is not responsible for lost or stolen packages marked as delivered. Please ensure your delivery address is secure. If you experience an issue, we recommend contacting the shipping carrier directly for assistance.

  7. Incorrect Shipping Information

    • Customers are responsible for providing accurate shipping details. If an incorrect address is provided and the order is returned to us, additional shipping charges may apply to resend the package.

For any questions or concerns regarding your shipment, please contact us at sales@miamiiceco.com.